At BPA Early Learning, we respect your privacy and are committed to protecting the personal information you share with us.
We collect, use, store and share personal information so we can provide safe, high quality education and care for children, support families, manage our services and meet our legal responsibilities.
Respecting children’s privacy, dignity and personal information is an important part of keeping children safe. We treat children’s personal information with care, respect and confidentiality.
We only collect information that is necessary to provide our services or to meet legal requirements. We take reasonable steps to keep personal information secure and protect it from unauthorised access, loss, misuse or disclosure.
We may collect information about:
We only share personal information when:
In some situations, Victorian information sharing laws allow authorised organisations to request or share information to help protect children or support their wellbeing. These laws help services work together when it is in the best interests of a child.
Children have the right to privacy, dignity and respect.
Photographs, video recordings and children’s learning documentation are treated as personal information. We only use and share these in accordance with the permissions provided by parents or guardians and our policies and procedures.
We take reasonable steps to protect personal information through secure physical and electronic systems. Access to personal information is limited to authorised people who require the information to perform their role. Everyone at BPA Early Learning has a responsibility to protect privacy and maintain confidentiality. Staff receive training on privacy, confidentiality and child safety to help ensure personal information is handled respectfully and securely.
We only keep personal information for as long as it is required by law or to support the delivery of our services. When information is no longer needed, we securely destroy or de-identify it in accordance withour legal obligations and record management practices.
Our website may use cookies and website analytics to improve functionality and understand how visitors use our website. We may collect limited technical information, such as your IP address, browser typeand pages visited. This information helps us improve our website and your online experience and does not usually identify you personally.
Your rights
You have the right to:
If you have any questions or concerns about how your personal information has been collected, used or managed, please contact us.
Privacy Officer
BPA Early Learning
Email: privacy@bpachildrenservices.com
Phone: 1300 29 02 29
We will investigate your concerns and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Victorian Information Commissioner (OVIC).
Protecting privacy is part of BPA Early Learning’s commitment to providing safe, respectful and child safe environments for children, families, employees and the wider community.
We are committed to handling personal information responsibly, maintaining confidentiality and ensuring personal information is managed in accordance with privacy legislation and child safe practices.
For more information about how BPA Early Learning collects, uses, stores and discloses personal information, please read our Privacy Policy or contact our Privacy Officer.
BPA Early Learning is committed to protecting the privacy, confidentiality and security of personal information.
We collect and manage personal information in accordance with:
The Privacy Act 1988 (Cth) and Australian Privacy Principles
The Health Records Act 2001 (Vic)
The Privacy and Data Protection Act 2014 (Vic)
The Education and Care Services National Law and Regulations
Other applicable Victorian child safety and information sharing laws
We are committed to handling personal information responsibly and in the best interests of children and families.
Personal information is information or an opinion about an identifiable individual. This includes information recorded in paper or electronic form, and may include photographs and video recordings.
Sensitive information includes health information, cultural background, court orders, and other information that requires additional protection under privacy law.
We collect personal information about:
Children who attend or apply to attend our services
Parents, guardians and emergency contacts
Staff, volunteers, students and contractors
Job applicants
Website visitors and people who contact us
This may include:
Name, address, phone number, email and date of birth
Government identifiers such as Centrelink Customer Reference Numbers
Health information (e.g. immunisation status, medical conditions, allergy plans)
Court orders or parenting arrangements
Cultural or language background information
Photographs, video recordings and learning documentation
Incident reports, complaints and regulatory documentation
Financial and billing information
Website interaction data (e.g. IP address, browser type, form submissions)
If you choose not to provide required information, we may not be able to enrol your child or provide certain services.
We collect personal information directly from you through:
Enrolment forms and related documentation
Conversations with educators and staff
Email, phone or written communication
Website forms (including Gravity Forms and HubSpot)
Surveys (including SurveyMonkey)
Learning documentation platforms (including Storypark)
We may occasionally receive information from third parties, such as emergency contacts, government departments, health professionals or regulatory bodies, where permitted or required by law.
We collect personal information to:
Provide early childhood education and care services
Ensure children’s health, safety and wellbeing
Manage enrolments and billing
Meet our legal and regulatory obligations
Document and share children’s learning
Communicate with families
Improve our services
Respond to safety concerns and promote child wellbeing
We only use personal information for the purpose for which it was collected or for a related purpose permitted by law.
Images of children are treated as personal information.
Families provide consent through enrolment forms regarding photography and use of images. Separate approval processes apply for any external publication.
Before any content is shared externally (including website or social media), it must go through a formal review and approval process. Staff and external parties must complete relevant consent and approval forms.
We respect the wishes of families who do not want their child photographed or recorded.
In some circumstances, we may share information to promote the wellbeing or safety of a child.
Under Victorian law, we may share information with authorised organisations where required to:
Promote child wellbeing and safety
Assess or manage family violence risk
Meet mandatory reporting obligations
When sharing information, we give priority to the safety and best interests of children.
We may disclose personal information to:
Government departments and regulatory authorities
Local councils where required for enrolment planning
External service providers who support our operations (including IT providers and digital platforms)
Health services in emergencies
Insurance providers where required
Law enforcement agencies where required by law
Some of our service providers may store or process information outside Australia. We take reasonable steps to ensure these providers handle personal information in accordance with privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored securely:
In locked physical storage
Within password-protected digital systems
On secure platforms such as Microsoft 365 and other approved software providers
Access to personal information is limited to authorised staff who require it to perform their role.
You have the right to request access to personal information we hold about you or your child, and to request corrections if it is inaccurate or incomplete.
For matters relating to a specific centre, please first contact the Nominated Supervisor.
For other requests, please contact:
Privacy Officer
BPA Early Learning
Email: privacy@bpachildrenservices.com
Phone: 1300 29 02 29
We will respond within a reasonable timeframe. In some limited circumstances, we may decline access where permitted by law.
We only retain personal information for as long as required by law or for legitimate operational purposes.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, however this may affect website performance.
We may collect technical data such as IP address, browser type and pages visited.
If you have concerns about how your personal information has been handled, please contact:
Privacy Officer
BPA Early Learning
Email: privacy@bpachildrenservices.com
Phone: 1300 29 02 29
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Victorian Information Commissioner (OVIC).
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